Due to the Coronavirus pandemic, deliveries are taking a lot longer than prior the outbreak. Most customers understand but unfortunately there are some people out there taking advantage of the chaos. Deliveries to Southern Europe in particular are taking more than 2 weeks to arrive. Some Amazon customers residing in Spain or Italy are placing orders, contacting Amazon complain that their order never arrived and want to cancel their order and receive a refund but goods are shipped.l Customer receives stock and cash back. Last week I had three orders totalling totalling £180. I feel like naming and shaming.
All orders are now sent 'TO BE SIGNED FOR' as the Royal Mail prioritise these parcels and this should help alleviate some of the issues.