SHIPPING & RETURNS POLICY

SHIPPING

UK DOMESTIC

 Shipping costs are calculated on weight and shipped using the Royal Mail 'Signed For' service. A parcel up to 2kg is £4.20 with the Royal Mail, Activemen Clothing Ltd have rounded this down to £4.00. This charge is applied to UK domestic orders with goods purchased up to the value of £99.00. Orders with a sale value greater than £99.00 have free shipping.

Orders placed by 2pm Monday to Friday will leave the Cardiff, UK office the same day. Please allow 2-3 business days to receive UK orders.

INTERNATIONAL

Shipping cost of all orders is calculated by weight and shipped using the Royal Mail 'International Signed & Tracked'. For a breakdown, please visit; https://www.royalmail.com/sending/international

Please allow an extra week to your expected delivery date to allow for restrictions to international travel. As less people travel due to COVID restrictions, less planes are taking off and very destinations flown to so less opportunity for the Royal Mail to ship.

We ship to most countries, shipping costs are calculated at checkout. If not, it maybe that the country has not been set-up on the system. Please email dayleparfitt@googlemail.com and advise which country and someone will respond once activated along with an estimate for shipping costs.

 


RETURNS AND EXCHANGES

If you need to return something, please send in original packaging with tags still attached. Please return to;

Activemen Clothing

379 Vega House

Falcon Drive

Cardiff

CF10 4RG

United Kingdom

 

RETURNS (UK) - you have 30 days from receipt of goods to return any items

RETURNS (INTERNATIONAL) - you have 45 days from receipt of goods to return any items

 An email will only be sent if there is a query in the warehouse regarding the return otherwise the refund is simply processed upon receipt and funds credited back on the card or PayPal account used to pay for the goods.

EXCHANGES - Any exchanged item is only shipped once we are in receipt of the original purchase at Activemen Clothing Ltd. We only contact you if there is an issue with the returned item. 

Any SALE items can only be returned for an exchange. Full refunds will not be offered.

If you need help with delivery, tracking information or a return you have already sent back, get in touch with us via email at dayleparfitt@googlemail.com

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